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FREQUENTLY ASKED QUESTIONS

Here are some frequently asked questions that we tend to receive about our gifting service and retail space. If you still have something you’d like to know, feel free to contact us for more info and we will do our best to get back to you as soon as possible.   Email shop@celebrateaotearoa.co.nz

What are your Payment Solutions?

IN STORE we accept Eftpos/ Credit Card/ Apple Pay/ Paywave/ Afterpay & Cash.   Due to bank fees we will be now placing a small % surcharge on our eftpos terminal (for paywave transactions)  This fee goes directly to bank, otherwise our small business gets charged. Layby not available instore. 

ONLINE we accept most Card solutions, Paypal, Afterpay and Layby.  

Can I pay online and pickup instore? 

Sure can.  Purchases made online can be collected in store Celebrate Aotearoa 3/260 Apirana Ave Glen Innes.     Please be mindful when placing online purchases as these may take 1-2 days to process.  We do not process click and collect on the day, if you wish to sort on the day please get in touch first. Please check items are in stock before making a purchase. 

Can you hold items? 

Due to the  nature of our small business and space restriction we are unable to offer a 'Hold' service. 

Do you Gift Wrap?

Unfortunately we are no longer able to offer free giftwrapping.   Sadly due to rising costs we are now unable to sustain this free service.   Thank you for your understanding. 

What is your Return policy?

We kindly ask for your careful consideration when selecting items, whether for gifts or personal use. As a small, community-focused business, we're unable to provide refunds for reasons such as changes of heart, item expectations not met, or discrepancies in 'fit' or color.

This also applies if someone else has gifted you the same item or if you've found the product at a different price elsewhere.

However, we're more than happy to assist you with exchanges within 14 days of purchase. The item must be in its original condition and packaging, accompanied by proof of purchase. Please note that due to hygiene reasons, earrings are exempt from our exchange policy.

Your understanding and support are greatly appreciated as we strive to provide you with unique, quality goods.

Exchanges will be extended till the end of January 2024.  Proof of purchase must be presented and item in original store bought quality. 

What if something is faulty? 

If an item is faulty we can repair the item, or exchange it to the value of purchase.  If  you do not prefer a replacement and no other alternatives can be met we can offer a credit note or full refund. *Items must be returned within 30 days of purchase.    

*Faulty: Is something that has a manufactural fault only.  ALL our items are  checked before placing on the shop floor.  And when we process at the checkout... Ceramic and glass work is checked and signed before it leaves the store. 

We do not have any obligation to replace or refund due to wear and tear or customer misuse i.e sleeping with earrings or jewellery on, or dropping an item on the floor etc 

How long do orders take to deliver within New Zealand. 

All items are sent with a tracking number.  Quoted timeframes via NZ Post vary from 3-5 working days, up to 2 weeks at the most.  Please keep an eye on your tracking.  If you have not received your order within 5 days please contact Celebrate Aotearoa immediately.  

If you require an item sent on the day within Auckland, we can partner up with Uber Connect.  This will be at your cost, and cost quoted on the day.  

Do you send to Australia or Internationally?

This service is on hold.

Is everything 'Made In New Zealand'?

We're proud that around 80% of the items we carry are 'Made In New Zealand'. However, not all our stock is locally made - and we believe in transparency about the origins of our products.

Some of our items may be from businesses that are owned and designed in New Zealand but manufactured overseas. This distinction can often be reflected in the product's price. For example, a tea towel made overseas might retail for $15, while a locally hand-printed version might be priced at $25. We share this information to help you make informed purchasing decisions.

Additionally, we occasionally feature works from creative makers who, though not currently based in New Zealand, have strong ties here - whether they were born here or have family roots in the country. This helps us keep our offerings diverse and connected to our Kiwi heritage.

Where do you get your products from?

Every product at Celebrate Aotearoa is handpicked by our store owner, Czarina Wilson. Czarina's unique blend of creativity, retail expertise, and management skills has allowed her to cultivate strong relationships with both established businesses and burgeoning creative enterprises across New Zealand. She also leverages the power of social media to discover small creative businesses, ensuring a diverse and continuously updated range of products in our store. As a result, Celebrate Aotearoa stands as a true testament to Czarina's passion for and dedication to uplifting New Zealand's diverse creative community.

Do you offer discounts or sales on your items?

At Celebrate Aotearoa, we strive to ensure the value of the carefully curated items we offer. Generally, we do not offer discounts, match prices, or negotiate on our stated prices. We price our items fairly, reflecting the care and effort put in by our artists and makers, and maintaining a reasonable margin for our operations.

While we understand that everyone is navigating a challenging financial landscape currently, we believe in the inherent worth of our products and the dedication of our local artists. A significant portion of your purchase goes directly to supporting these artists, with only a small fee retained to cover administrative and transaction costs.

We kindly ask our customers to respect the value and craftsmanship of our products, especially those like greenstone pieces or works from smaller local artists. Repeated requests for discounts on such items can be disheartening to our creative community, and we appreciate your understanding in this matter.

Celebrate Aotearoa is committed to offering quality and unique items that tell a story, and we believe that the prices of these items reflect that value.

Do you pricematch? 

We do not offer price matching as our small business does not have the large buying power of more established retail or big box stores, which restricts us from receiving substantial discounts. We truly appreciate your choice to support our business, and we aim to provide exceptional value through personalized service and unique offerings

Privacy/ Surveilance.  Can I take photos or videos of items to send to friends or family?

At Celebrate Aotearoa, we prioritize the safety and security of our premises and products. Therefore, we maintain 24-hour surveillance throughout the store. We understand that our visitors may sometimes want to capture images or video of potential gift ideas to share with loved ones. We're more than happy to accommodate such requests. However, please note that extensive photography or video recording is not permitted in our store, and we'll kindly ask you to cease such activity. Your understanding and cooperation are greatly appreciated.

How can I showcase my artwork or products in your store?  

UPDATE - May 2024  Please note we are no longer taking on expressions of interest.  Please do not be offended when we do not reply.

Our small business is experiencing financialhardship at the moment due to the ongoing roadworks on our street.  And it is just not feasible to take on new right now.  We also ask that you do not just turn up to the shop and instantly expect an audience with your work.    

For the time being, all Pop Up events will be put on hold. 

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Have a question about a product or other? Get in touch with us via the website at celebrateaotearoa.co.nz and we will get back to you as soon as we can.

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